Terms of service

Last updated 19 September 2026

These terms apply when you use Slotwise at slotwise.wiseparadox.com, run by WiseParadox (“we”, “us”). By creating an account or choosing a plan, you agree to them. Nothing in these terms limits your rights under the Australian Consumer Law.

Your account

Give us accurate details and keep your password private. You're responsible for what happens under your account, including what your staff do with it. Tell us straight away at admin@wiseparadox.com if you think someone else has used it.

Plans and limits

Each plan has the staff and business-page limits shown on our home page. Prices and any discount for paying yearly or for 24 months are shown on our home page and at checkout. There is no free plan.

Free trials and billing

Every plan starts with a 7-day free trial for new customers, once per account. You enter a card to start it, and nothing is charged during the trial.
Choose yearly or 24-month billing and we add an extra month free, so your trial runs 37 days before the first payment.
We email you a few days before your trial ends. If you don't cancel before it ends, you'll be charged automatically for the plan and billing period you chose (monthly, yearly or 24 months), and it renews automatically at the end of each period until you cancel.
Prices are in US dollars (USD). Your bank may add a currency conversion fee.
If a payment fails, we pause your booking pages while Stripe retries your card. Your bookings and settings stay, and the pages come back as soon as the payment goes through.
You can cancel any time from your dashboard. Your plan then runs to the end of the period you've already paid for and is not renewed, so you're never charged again. Cancelling during a trial means no charge at all.
When a cancelled plan runs out, your booking pages are paused, but you can still sign in to see your bookings and settings, and start a plan again whenever you like.
If you've already had a free trial, a new plan is charged from the day you start it.
For billing questions or refund requests, email admin@wiseparadox.com.

Your customers' bookings

You're responsible for the bookings your customers make and the services you deliver. Payment for your services happens between you and your customer; Slotwise shows the price but does not collect it. Confirmation, reminder and cancellation emails are sent on your behalf, in your business's name, and replies go to your account email. Only add staff members and import calendars you're entitled to use.

Acceptable use

Don't use Slotwise to send unwanted messages, collect information you're not allowed to collect, or break the law. We may limit, suspend or close accounts that do.

The service

We work hard to keep Slotwise accurate and available, but no online service is perfect: emails can be delayed and calendars can be misread. Keep your own record of important appointments. We may change or improve features over time, and we'll tell paid customers by email before any change that reduces what their plan includes.

Liability

To the extent the law allows, we aren't liable for indirect or consequential loss, and our total liability to you is limited to the fees you paid us in the 12 months before the claim. Where the Australian Consumer Law gives you guarantees that can't be excluded, our liability is limited to supplying the service again or paying the cost of having it supplied again.

Changes and contact

We may update these terms. If a change materially affects paid plans, we'll email you before it takes effect. These terms are governed by Australian law. Questions: admin@wiseparadox.com.